At Brianna Getaways, we are committed to delivering your Camping Gear, Hiking Gear, and Luggage efficiently and reliably. Below is a detailed outline of our shipping process to ensure transparency and a smooth experience.

1. Shipping Locations

  • If you are unsure whether we ship to your location, feel free to contact us at [email protected]

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom or high-demand products may require additional processing time; you will be informed if delays occur.

3. Shipping Methods & Delivery Time

  • We offer Standard Shipping and Express Shipping options at checkout (if applicable).
  • Estimated delivery times:
    • Standard Shipping: 5-10 business days (Domestic)
    • Express Shipping: 2-5 business days (Domestic)
    • International Shipping: 10-21 business days, depending on destination and customs processing.

4. Shipping Costs

  • Shipping charges are calculated based on your order’s weight, size, and destination.
  • You will see the final shipping cost at checkout before completing your purchase.

5. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and instructions on how to track your package.
  • Please allow 24-48 hours for tracking information to update.

6. Cash on Delivery (COD) Orders

(If applicable)

  • We offer Cash on Delivery
  • An additional COD service fee may apply, which will be shown at checkout.
  • Please ensure someone is available to receive and pay for the order at the delivery address.

7. Customs, Duties & Taxes (For International Orders)

  • International orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country.
  • These charges are the responsibility of the customer and are not included in the product or shipping costs.
  • Brianna Getaways is not responsible for delays caused by customs.

8. Shipping Delays

  • While we strive to ensure timely deliveries, unforeseen delays may occur due to:
    • Weather conditions
    • Carrier issues
    • Customs processing (for international shipments)
  • We are not liable for delays caused by external factors, but our team is always here to assist in tracking and resolving any issues.

9. Incorrect Shipping Information

  • Please double-check your shipping address before placing an order.
  • Brianna Getaways is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
  • If you notice an error in your address after placing your order, contact us immediately at [email protected]

10. Lost or Damaged Packages

  • If your package is lost or arrives damaged:
    • Notify us within 48 hours of delivery or the expected delivery date.
    • Provide photos of any damaged packaging or items.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund, based on the situation.

11. Contact Us

For any questions or concerns about your shipment, please reach out to us: [email protected]