At Brianna Getaways, we strive to ensure our customers are fully satisfied with every purchase of our Camping Gear, Hiking Gear, and Luggage. If you are not completely happy with your order, we’re here to help with a simple and transparent return and refund process.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return:
    • Items must be unused, unwashed, and in the original packaging.
    • Items must be in the same condition as when you received them, with all tags attached.
  • Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Items marked as Final Sale or Clearance.
  • Used, damaged, or altered products.
  • Personalized or customized products.

3. How to Initiate a Return

  • Contact our Customer Support team at [your email address] within 7 days of receiving your order.
  • Provide the following details:
    • Your order number
    • The item(s) you wish to return
    • A brief reason for the return (to help us improve)
  • Our team will review your request and provide return instructions, including the return shipping address.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees unless:
    • The item received was defective
    • The item was incorrect (wrong product, color, or size sent)
  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.

5. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days.
  • Please note:
    • Shipping costs are non-refundable, except in cases where we shipped the wrong item or a defective product.
    • Refunds may take additional time to appear on your statement depending on your bank or payment provider.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • Provide photos of the damaged product and packaging to help us resolve the issue quickly.
  • We will offer you a replacement or full refund for damaged or defective items.

7. Exchanges

  • We currently do not offer direct exchanges.
  • If you wish to exchange an item, please follow the return process for a refund and place a new order for the item you want.

8. Contact Us

If you have any questions regarding returns or refunds, please reach out to our friendly Customer Support team: [email protected]